Job description
Main purpose of the job:
The IT Systems Engineer provides proactive and reactive support for customer IT systems, including servers, networks, cloud services and cybersecurity solutions. The role involves troubleshooting technical issues, implementing new technologies, maintaining documentation and delivering excellent customer service both remotely and on-site.
What will I be doing?
As directed by the Technical Directors
Install, configure and support all company supported Operating Systems, Software and Hardware.
Attend client sites to perform various aspects of computer services.
Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
Provide telephone, remote and on-site technical support.
To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
Providing general administration of customers systems
Overseeing security of all customer’s systems.
Diagnosing and resolving network faults.
Provide limited training for customers on new equipment.
Planning future improvements for customer’s sites and setups.
Provide detailed and comprehensive job sheet recording in time management software.
Comply with company procedures.
Comply with company health & safety regulations.
Produce/update detailed network documentation of any installations undertaken
Mon-Fri 8:30am to 5pm
Perks & Benefits
- Paid Training
Additional information
Ideally you must have at least 5 GSCE’s (C/4 and above) – Maths and English are a must.
Excellent communication skills.
Strong organisational skills with a methodical approach.
Must be able to take initiative and solve problems on your own (when appropriate).
Good all-round IT literacy.
Good time management and the ability to complete work in a timely manner.
Approachable and friendly.
Tidy and presentable.
Takes ownership and responsibility for self and others.
Attention to detail.
Ability to effectively prioritise customer requirements.
Good communicator.
Methodical approach required with a clear audit trail.
Team player.
We would like to see this evolve into a full IT system engineer once the apprenticeship is complete.